Our Straight-Talk 90 day Return Policy.

A. Introduction

B. Our Good faith 60 day Commitment the Basis of Our 90 Day Money Back Guarantee

C. Our 90 Day Money Back Refund Terms

D.The Refund Form that You Return to Us to Obtain your Refund.

Introduction:

Our weight loss program is known for its no-hype straight-talking attitude. We carry that attitude into all of our policies including our return process.

To support customer informed choice our full return policy information is linked and posted predominantly on our web sites on each Buy Now page. For all returns we agree to:

a.)    give you a purchase refund according to the terms below,

b.)    provide comprehensive, cutting edge program technology,

c.)    provide prompt email support (usually one business day or less) until you are successful or have reached your 5 year mark from the date of program purchase and,

d.)    to allow you to keep our three ebooks as a gift (a $50 value) even if you return the product in accordance with the return policies below and have given the product a good faith 60 day trial.

Our Good faith 60 day Trial the Basis of Our 90 Day Money Back Guarantee.

Twenty years of helping people lose weight has taught us that if you put in the time and committed effort with our high tech tools, you will see results!  Therefore to provide a fair chance for both your success and to demonstrate the honest effectiveness of our program, we also base our return policy on the mutual commitment from all purchasers to try the program for at least 60 days and then evaluate their results. During the 60 days it is also understood that as necessary you will use our graphic interactive Help and web site materials to learn the features of the program and, if you run into a problem, you will give us a fair chance to find the cause and fix it.

If you are not ready at this time to make the good faith, fair chance for success 60 day commitment to your diet’s success, we do offer free trials on our products. You can use them until you are more confident in us, our products and you are willing to make a minimal 60 day commitment. If you are not willing to make this 60 day commitment and give our program a fair chance for success, we would rather have you not start our program at this time!

The time-tested reasons for this 60 day commitment requirement are:

a.)    when coupled with your sincere effort, it honestly takes at least 60 days to experience the many improvements our weight loss and wellness program can deliver,

b.)    there is a learning curve whenever any new technology or new materials are presented, and,

c.)    we want to have an fair chance to let our system work to support your success. (It has been discovered that a significant number of individuals who ask to return legitimate weight loss products do so not because of any product defect, but because they simply have given up their diet. The two biggest reasons people give up their diet programs are impatience and unrealistic expectations regarding the time, effort and results of a safe and lasting weight loss process. These unrealistic expectations cause dieters to prematurely quit legitimate programs that would have delivered honest results had they not quit. Research has also conclusively shown that changing eating habits and losing and keeping weight off is truly one of the most difficult areas to improve. Unrealistic time, result and effort expectations (due significantly to the plethora of false and exaggerated weight loss claims inundating the popular media) make this process far more difficult.)

Our Straight-Talk 90 day Return Policy.

A. Introduction

B. Our Good faith 60 day Commitment the Basis of Our 90 Day Money Back Guarantee

C. Our 90 Day Money Back Refund Terms

D.The Refund Form that You Return to Us to Obtain your Refund.

Introduction:

Our weight loss program is known for its straight-talking attitude. We carry that attitude into all of our policies including our return process. To support customer informed choice our full return policy information is linked and posted predominantly on our web sites on each Buy Now page. 

Our Good faith 60 day Trial the Basis of Our 90 Day Money Back Guarantee.

Twenty years of helping people lose weight has taught us that successful, lasting and safe weight loss is tough and time consuming and, that if you put in the time and committed effort with our high tech tools, you will see results!  Therefore to provide a fair chance for both your success and to demonstrate the honest effectiveness of our program, we also base our return policy on the mutual commitment from all purchasers to try the full program for at least 60 days and then evaluate their results. During the 60 days it is also understood that as necessary you will read, understand and use our extensive Help and web site materials to learn the features and key process steps of the program and, if you run into a technical problem or question, you will contact us immediately and give us a fair chance to answer the question or if it is a technical problem, find the cause and fix it.

If you are not ready at this time to make this good faith, fair chance for success 60 day commitment to your diet’s success, we do offer free trials on our products. You can use them until you are more confident in us, our products and you are willing to make a minimal 60 day commitment. If you are not willing to make this 60 day commitment and give our program a fair chance for success, we would rather have you not start our program at this time!

The time-tested reasons for this 60 day commitment requirement are:

a.)    when coupled with your sincere effort, it honestly takes at least 60 days to experience the many improvements our weight loss and wellness program can deliver,

b.)    there is a learning curve whenever any new technology or new materials are presented particularly so with our cutting edge nutrition, motivation, habit building and exercise systems, and,

c.)    we want to have an fair chance to let our system work to support your success. (It has been discovered that a significant number of individuals who ask to return legitimate weight loss products do so not because of any product defect, but because they simply have given up their diet. The two biggest reasons people give up their diet programs are impatience and unrealistic expectations regarding the time, effort and results of a safe and lasting weight loss process. These unrealistic expectations cause dieters to prematurely quit legitimate programs that would have delivered honest results had they not quit. Research has also conclusively shown that changing eating habits and losing and keeping weight off is truly one of the most difficult areas to improve. Unrealistic time, result and effort expectations (due significantly to the plethora of false and exaggerated weight loss claims inundating the popular media) make this process far more difficult.)

90 Day Return Terms:

Our return policy is similar to the traditional brick and mortar return process with a few exceptions relevant to our industry, special promotions related to your purchase such as our Weight Loss Support Buddy programs and, the nature of your product delivery. Our return policy is a good faith understanding and term agreement between each product purchaser and HealthKeeper Inc. If you follow the specified return procedures and your refund request is in accordance with our refund terms (see below), be assured your refund will be made quickly.

1.)    We offer a 90 day return policy. It is 3 times longer than that of almost all of our competitors. 

2.)    For downloaded versions, you must permanently remove all copies of the software from all computers upon which it was previously installed and attest with your signature that you have destroyed any and all back up copies of the software that you may have created. Please note we refund the cost of the software, but not any of the shipping costs added to the software price to ship the software to you.

3.)    If you have received the product on CD, you will need to return the CD in the same condition and CD case it was received via registered mail postmarked within 90 days of the date of purchase. You must permanently remove all copies of the software from all computers upon which it was installed and, attest with your signature that you have destroyed any and all back up copies of the software that you may have created.

4.)    For bundled versions where your received both the download and CD, you must follow both the download destruction and CD return procedures stated above.

5.)    You will need to tell us the specific reason(s) for your return. It is important to understand the exact reason(s) you are unhappy and why we were unable to help you be successful. From this information we will correct our product or services. (In the future if you feel that we have fully handled any applicable reasons for your return, you may want to repurchase our products.)

6.)    You will need to request a Return Merchandise Authorization (RMA) number and use the Return/Refund Request Form below to process your return request. The (RMA) number must be entered in the Return/Refund Request Form on the subject line of all your refund related you email to us as well as written on the outside of any returned product you send to us through the mail. The reason for the RMA number is so we can track your return request as it arrives and throughout the return/refund process should you have a question. To insure an accurate record of all of your return correspondence, all RMA number requests, return questions or refund tracking requests are handled only through email. We reply quickly to all email return requests (usually within 2-3 business days.) Unfortunately, this means that we are not able to return phone messages regarding returns. Please send your return related requests or forms to support@healthkeeper.com .

7.)    We refund only the full cost of the product not the shipping costs and you will have to have used the product for at least a good faith 60 days to submit your return request form. Unless there is a serious technical problem preventing you from using the product that we have not been able to resolve using our bug report system. (See introduction above for all the reasons for our good faith policy.) 

If you return the product before the end of the 60 day good faith trial period and there is not a serious technical problem preventing you from using the product that we have not been able to resolve, you cannot keep the 3 bonus ebooks (a $50 value), but there is $7.95 shipping costs and administrative fee for processing your return request. You do get to keep the 3 ebooks if your return request is made after the 60 day trial period. 

This is a self managed program. You supply the effort and time needed. You  make regular program adjustments using our self managing progress tracking and progress adjusting tools.

We give you cutting edge tools and information, but you must read, understand and use most of the tools and information provided for at least 60 days to see significant results. The 60 day good faith commitment implies that you actually used the program at least 2 to 3 times per week. If you do not use self manage and actually do the program regularly for 60 days as it has been provided, it would not a good faith effort on your part. It would be unfair to ask us for a refund as nothing we did or anything relating to our product was the reason the program has not worked for you.

8.)    Only if you shared your program with a weight loss support buddy as authorized and stated in the registered users support materials, the buddy with whom you shared the program must pay either the full price for the program to us or send in the completed return policy below. And,

HealthKeeper Performance Diet Return/Refund Request Form V 9/21/01

Step 1. If you would like to return a product for a refund, you will need to first email us at support@healthkeeper.com so we can issue you a Return Merchandise Authorization (RMA) number. The reason for the RMA number is so we can easily and quickly track your return request as it arrives and throughout the refund process should you have a question later.

Step 2. After you have received your Return Merchandise Authorization (RMA) number and return form from us fill it in and email it back to us. That is all there is to it.

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